Happy Shopping! Exciting new colours added!

All orders at Éclat by Prerika are custom made and we DO NOT accept returns/exchange as a company policy.

 

Alterations:

 

In case of alterations please email us at eclat.prerika@gmail.com within 24 hours of receiving the order. Any alteration requests post that will not be entertained. If the merchandise received is damaged or defective please contact us immediately and we shall further investigate the matter and give a solution that we deem fit.

In case of wrong product delivered we must be notified within 24 hours of receiving the order.

In the above scenarios, the client must notify our team about the issue over an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it. 

 

Once the garment is received by Éclat by Prerika, the sole discretion of accepting the return or exchange of the piece lies with us based on the timelines and quality of the returned piece.

 

It is mandatory that the returned merchandise, is unused, unwashed, and is in a properly sealed condition as you received it, with its original packaging and tags. Necessary corrections shall be made to the outfit upon approval and returned within a fresh date of delivery to the customer.

 

The courier charges of returning the outfit shall be borne by the customer.

 

Sizing & Fitting:

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Please refer to our size-chart for a better understanding of our sizing according to your body measurements .The fit variantly depends on the cut of the ensemble and the style.

 

Custom made outfits will be made according to the measurements provided by the customer. If the fit varies due to inaccurate measurements provided to us, alterations will be chargeable based on the requirements of the alterations as decided by Éclat by Prerika.

 

Colour & Appearance:

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The Product images provided on the website are subject to slight color variations as all the products are hand dyed and hand made. Moreover, the images on the screen may appear slightly different in terms of tones and shades of the actual product due to different resolution settings of screens. Due to the manual processes followed,slight imperfections in the fabric/print/color/construction/technique/dye may occur ,which do not fall under QC fails or rejects.

 

Cancellations:

 

Orders that have been placed and confirmed cannot be cancelled under any circumstances.

 

Please note,the sale prices are only available on www.eclatbyprerika.com. The same discounts will not necessarily be applicable in store or at any other third party website/store. The sale outfits cannot be exchanged or returned. Alterations on sale items are only applicable at an extra charge as decided by Eclat by Prerika

 

We DONOT provide Cash On Delivery services, all orders placed are prepaid on the website

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